Your privacy matters to us
Transparency and security in every interaction
About this privacy policy
This policy explains how felioilios collects, uses, and safeguards your personal information. We prioritise transparency and are committed to protecting your privacy.
Our practices comply with Australian privacy regulations and are designed to keep your data secure and your preferences respected at all times.
Information we collect
We collect personal information directly from you and automatically through our website to provide services and improve your experience.
Direct information you provide
- • Contact details such as your name and email address
- • Information you submit via contact forms or requests
- • Preferences you share for consultations
- • Your communication with our team
- • Feedback or survey responses you provide
Information collected automatically
- • Device information such as browser type and operating system
- • IP address and approximate location data
- • Website usage statistics and navigation patterns
- • Cookies, analytics, and similar technologies
- • Date and time of your interactions
How we use your information
Personal data helps us deliver requested services, communicate with you, and continually improve our offerings.
- • Responding to enquiries and requests
- • Arranging consultations and follow-ups
- • Improving our website and services
- • Sending important notifications
- • Managing appointments and schedules
- • Analysing site usage for improvement
- • Complying with legal obligations
Our commitment: We use your data responsibly and never sell or disclose it outside trusted partners necessary for service delivery.
Sharing your information
We only share information with trusted service providers who support our operations and comply with privacy standards.
Our service providers
All partners are carefully selected for their commitment to data security and confidentiality.
Legal requirements
We may disclose information if required by Australian law or regulation.
Anonymous statistics
Aggregated data is used for analytics and does not identify individuals.
Your rights and choices
You have the right to access, update, or request deletion of your personal information held by us.
- • Request a copy of your personal data
- • Correct or update your information
- • Request deletion of your data
- • Ask for data transfer where applicable
- • Object to specific data uses
- • Request limits on data processing
Contact us at any time to exercise your privacy rights or for questions about your data.
How we protect your information
We use technical and organisational measures to safeguard your data from unauthorised access, loss, or misuse.
Technical security measures
- • Encryption of data in transit
- • Secure server storage solutions
- • Regular software and system updates
- • Access controls for authorised staff
Organisational security measures
- • Staff training in privacy practices
- • Confidentiality agreements with partners
- • Regular audits and compliance checks
- • Clear protocols for data breaches
Data retention and deletion
We retain your data only as long as necessary to provide services and meet legal requirements.
- • Account details kept as long as active
- • Consultation records retained briefly
- • Messages deleted after resolution
- • Transaction data kept per regulation
- • Preferences stored for updates
You may request deletion of your data at any time.
International transfers
We store data in Australia but may transfer it securely to trusted partners overseas when necessary.
- • Transfers use secure protocols
- • Only trusted, compliant partners
- • Data minimised for transfers
- • Your rights remain protected
Cookies and tracking
We use cookies and analytics to improve your experience. See our cookie policy for details and your options.
Types of cookies used
- • Necessary for website access and security
- • Help us understand site usage
- • Remember your settings and preferences
- • Enhance your site experience
You can control cookies through your browser settings at any time.
Policy changes and updates
We may update this policy to reflect changes in law or practices. Check the effective date for the latest version.
- • Website notifications for major changes
- • Direct email for significant updates
- • Policy banners on our website
- • Support available for questions
We recommend reviewing this policy regularly.
Contact us about privacy
Get in touch for privacy questions or requests regarding your data.
felioilios
Tower 2, 201 Sussex Street, Sydney, NSW 2000 Australia
Phone: +61.3.5947.5835
Email: content@felioilios.com
Last updated October 6, 2025
Effective October 6, 2025